Request account and data deletion
For Wassla, Wassla Provider and Wassla Mandob. You can make a request without installing or signing in to the apps.
- Email info@wasslaapp.com with the subject “Wassla account and data deletion request”.
- State the app name and the phone number or email associated with your account. Specify each account you want deleted if you use more than one app.
- Support verifies account ownership, handles the request manually and explains the outcome and any applicable exceptions.
Never send passwords, verification codes or payment card details. Opening your email app does not send the request. Send the email yourself, or copy the address into any email service.
Scope and exceptions
The request covers the account and associated personal data, including contact details, addresses, location, uploaded files and relevant archived copies. Merchant requests also cover business profile documents and banking beneficiary details; driver requests cover driver profile and location data. Relevant service-provider records must be reviewed too.
Specific records may need to be retained for legal obligations, fraud prevention or unresolved transactions and disputes. Support explains retained data, the reason and retention period or end criterion, and confirms what was deleted. Sending a request does not automatically cancel an order, issue a refund, or delete the account.